I cannot sign in
Try the method you used the first time, and look for the code or the link in your spam folder. Each message has its own fix.
- APPLIES TO
- ALL DEVICES
- TAKES
- 3 MIN
- UPDATED
- 29 SEP 2026
Which method did you use?
An account remembers the way it was created. If you created it with your email, Continue with Google will not find it — and if you created it with Apple, your email and a password will not work until you add one. Sign in the way you did the first time; you can connect the others afterwards in Sign-in methods.
The code did not arrive
- Look in your spam or junk folder, and add [email protected] to your contacts.
- A code works for ten minutes, and each code allows three attempts. After that, choose Resend the code.
- Check the address on the page. Use a different email goes back to change it.
The sign-in window will not finish
- On iPhone, iPad and Mac, the system asks first whether Windshield Weather may use a website to sign in. Choose Continue — Cancel stops the sign-in.
- If the window stays open after you have signed in, close it and choose Sign in again. Cancelling is harmless, and a browser that is already signed in usually finishes in a tap.
- On Android, “Sign-in did not finish. Try again.” means the app could not complete the sign-in after the page — often a dropped connection, or no browser to open it in. Try again once you have a signal.
What the message means
Either the password is wrong or there is no account for that email — the page does not say which, to protect accounts. Check the address, try Email me a code instead, or Forgot your password?.
You chose Apple or Google with an address that already has a Windshield Weather account, and that account has never confirmed its email. Choose Continue with email, sign in once with Email me a code instead, and Apple or Google will sign you in to the same account from then on. Signing in with the code removes any password the account had, because nothing proved who set it; set a new one in Sign-in methods if you want one. To connect a provider with a different address, use Sign-in methods.
Codes last ten minutes and must be typed exactly. Choose Resend the code for a new one.
Sign-in slows down after repeated tries, to protect your account. Wait a few minutes.
The page could not reach our server. Check your connection; if it is fine, try again in a few minutes.
Reset links work for an hour, once. Ask for a new one from the sign-in page; see Reset or change your password.
Still stuck?
Contact support with the email address you are trying and the device. Never send your password.
Something missing or wrong on this page?