Contact support

Before you write

Search these docs first — the answer may be a page away. If something is wrong rather than unclear, write to us.

On Android, Settings › Diagnostics › Copy diagnostics copies your app version, device and the state of our services, ready to paste into your message. On iPhone, iPad and Mac, Settings › Diagnostics shows the same checks.

What to include

• The drive: where from, where to, and when you planned to leave.
• What you saw, and what you expected instead. The exact words of a message help.
• Your device and the app version, from Settings › About.
• Your account email, if you write from another address.

Please leave home addresses and other private details out of screenshots, and never send a password.

Write to us

EMAIL

[email protected]

REPLIES

Within one business day

HOURS

08:00–18:00 CST

• Email [email protected]. The support page opens your email app with our address ready.
• In the app, Settings › Contact us opens an email to us, or copies the address.
• On TestFlight, you can also send beta feedback with a screenshot.

For privacy requests, write to [email protected].