How can we help?

Times follow the zone of each section, so a drive across a state line shows two zones (06:55 CST, then 06:45 MST). If a time is still off, check Settings › Clock, and that your departure was picked in the starting zone.

Planned drives refresh on their own until you leave. A stretch can move from Caution to Hazard overnight. The Drives list shows the current worst section, and the briefing is regenerated when anything changes.

Check the ring/silent switch and any Focus mode. On a Mac the briefing bar sits along the bottom of the map. If it stays at 00:00, open the drive again to regenerate it.

Sign in with Apple, Google or your email. Your drives sync to the new device within a minute. Signing in opens a browser rather than a form in the app — that is deliberate, and it is why the second device is usually one tap.

From the sign-in page choose Forgot your password. The reset link works for an hour. If it does not arrive, look in spam and add [email protected] to your contacts.

Skipping location leaves 01 STARTING FROM as a search field, and everything else works. Turn it on later under Settings › Location, or in your device settings for Windshield Weather.

Settings › Account › Delete account removes your drives and your sign-in within 24 hours. Or write to us below with the topic ACCOUNT and we will do it for you.