Change your email

Open your account page

Change it

1. Choose Update email

   The account page opens with your current address as its title, then SIGNED IN WITH and SINCE, then a row for each setting.

2. Confirm it is you

   Enter your current password and choose CONTINUE, or choose Email me a code instead and enter the code sent to your current address. An account without a password always gets the code. This keeps someone holding only your phone, or a copy of the app’s sign-in, from moving your account to their address.

3. Type the new address under NEW EMAIL and choose SEND VERIFICATION CODE

   Do this within five minutes of confirming; after that, the page asks you to confirm again. Nothing changes yet.

4. Enter the code and choose CONFIRM NEW EMAIL

   The code lasts ten minutes. Your sign-in email changes as soon as it is accepted, and you return to your account page, which says “Your sign-in email is now … We told your previous address.”

5. From the app, choose BACK TO THE APP

   The app picks up the change straight away: the new address shows on the Account screen. Closing the browser also takes you back, and the app refreshes.

What to expect

• The code email says “Confirm your new email”, in the language of the browser you used.
• Your old address gets a note saying the account now signs in with the new one. If you did not make the change, reply to it straight away.
• Your other devices stay signed in, and your Apple or Google sign-in keeps working.

If the code does not arrive

• Check the address you typed, and your spam folder. To try another address, choose BACK at the top right, then Update email again.
• If another Windshield Weather account already signs in with the new address, that address gets a note explaining why instead of a code. The page does not say whether an address is taken. An address can belong to only one account: sign in with it to use that account, or delete that account first, then change the email again.
• You can ask for up to five codes an hour.
• If you have lost access to your current address and have no password, contact us through Support.

If the page says “Open your account from the app again”

The link the app opens works once, for one minute. Go back to the app and choose Update account settings again.